What Our Clients Say

2019 customer satisfaction survey results


“First Class service from a top class consultant.
Always looking to go that extra mile with nothing too difficult.  Look forward to continuing our working relationship with Waterco”

Smart Planning

“Always prompt providing quotes and delivering assessments.  Updates made in a timely fashion.
Always use Waterco.  We wouldn’t go anywhere else.”

Amey Consulting

“We are happy with the service we get from Waterco and will continue to use them as a preferred technical partner”

Fisher German

“Very happy with the service.
Customer-focused, knowledgeable and timely”


“We have developed a strong and meaningful relationship with Waterco in order to bring potential residential sites forward using an innovative and pragmatic approach to flooding solutions and sustainable systems that work long term.”

Simon R. Jones, Client Design Advisor – UK Building Compliance

“I have been working with UK Building Compliance for the last year and via them appointed Waterco on a number of projects. Your Code reports are and will always be the benchmark that I require. In terms of your service etc. your reports are excellent and whenever I have a chance I recommend you to others. I hope to have you as part of the project team for future projects.”

David Limb – Cynergi Ltd

“A very efficient service from response to the initial enquiry to issue of the completed report. Thank you for a very professional service.”

Carol Clarke – How Planning

“A very efficient, quick reacting service that covered all requirements.”

Neil Stephens – ECD Architects

“We are pleased with the quality of service provided.”

Val Harris, Contracts Manager – J Murphy and Sons Limited

“A very commendable service, first class response times, excellent & friendly communication.”

Tania Molloy – Private Development, Pontypool

“Thanks so much for all your help. I will not hesitate in using your company again should I need it for the next project”.

Ross Walton – Rush Construction Services Ltd

“Waterco provided clear, concise and timely responses to our enquiries, kept us fully up to speed on progress and ultimately delivered a thoroughly professional and well-presented FRA report”.

Neil Collins – Allenbuild Ltd South East

“Waterco dealt with our requests very quickly and efficiently and provided an excellent customer service throughout”.

Bob McCusker – Calceto Developments Ltd

“We found Waterco very efficient and easy to deal with. Our queries, whether by phone or email, were dealt with quickly and professionally. We were kept fully informed of progress and the final report was a model of best practice, providing solid, practical recommendations. We have no hesitation in recommending them to others”.

Jonathan Buxton – PDI Utilities

“Despite the short notice given to Waterco, a prompt turnaround was delivered. We were kept informed of the process throughout which was particularly important on this project. I would have no hesitation in using Waterco again”.

Alex Hunt – Bright Green Homes LLP

“Delivered what they said they would, when they said they would, for a reasonable fee”.

Bryn Davies – Cymdeithas Tai Clwyd Cyf.

“Yr oedd y gwasanaeth yn gwrtais tu hwnt a chyflym iawn”.
(The service was very courteous and swift)

Tracey Cashman – Private Development, Essex

“The level of service received was excellent. Gemma kept me fully informed throughout the process. I have passed on your details to my Code 3 Assessor with the recommendation that he gives your details to future clients”.

Alexandra Cooke – Private Development, Guildford

“The person I spoke to was extremely helpful and delivered what I required in an efficient manner”.

Neil Jones, Senior Architectural Technologist, Munro Associates

CSH Surface Water Run-off Appraisal for 34 dwellings on a greenfield site
“CfSH Sur1 made clear. A very satisfied customer”.

Richard Sims, Senior Consultant – Oaktree Environmental Ltd

“As fellow consultants working on the same project for a mutual client, Waterco were very responsive and easy to deal with. The level of communication was good at all stages and the report produced was more than sufficient to satisfy Local Authority requirements”.

Simon Jones, Director – Benchmark Sustainability

“I would strongly advise using Waterco who have assisted many engineers on my projects with the preparation of Code compliant reports and providing the evidence required for SUR 1 & 2. They certainly make the process very smooth”.

Eur Ing Keith Jones, Director Wales – The Institution of Civil Engineers

Breakfast Briefing on “Flood Risk Management – Policy into Practice”
“My grateful thanks for kindly speaking at today’s ICE Wales Cymru Business Breakfast Briefing. As you saw the event was very successful. I certainly not only found it very interesting but learned a great deal and enjoyed it. Clearly, you have expertise in this area and from the knowledge demonstrated we are in safe hands”.

Please note this is not an ICE endorsement.

Peter Dartnell, Technical Director – Redrow Homes

Provided a Flood Risk Assessment for residential development in Flood Zone 1, as the site was greater than 1 Hectare.

“The quality of service and delivery to prompt timescales has been excellent. Staff always keep us informed of the progress of reporting”.

Jo Comerie, Senior Project Officer (Special Projects) – Chester West and Chester Council

Provided Flood Risk Assessment for Water-compatible development at Winsford Marina – Flood Zone 3

“Just a quick email to thank Waterco for the work you did on the FRA. I appreciate that under the circumstances it was a tight deadline but you delivered the data on time keeping me informed throughout the process. The finished work was very professional and served its purpose in supporting a planning application which we have since been granted permission for. I will be contacting Waterco in the future if we need assistance with further assessments”.

Helen Lewis, Development Manager – Countryside Properties

Provided Code for Sustainable Homes calculations and Flood Risk Assessment

“Very happy with services provided, speedy response and great communication”.

Peter Freeman, Senior Consultant – CB Richard Ellis

“This is a valued contractor who pulled out the stops to complete the work in a much shorter timescale than had been allowed, to satisfy the requirements of our client”.

Wafir Al-Ghabban, Managing Director – CEEMA Ltd

Flood Risk Assessment for MOD security parking area.

“Just to say thank you for the report and for being so helpful and understanding. You must have worked really hard to finish it on time. Thank you”.

Phil Parker, Environmental Engineer – CB Richard Ellis

“I would give Waterco 11 out of 10 for their service. They have gone one step beyond our expectations with their guidance on flood risk assessments. They offer a friendly and personal service and their aftercare service is fantastic”.

Paul Sinclair, Engineering Manager – Redrow Homes (NW) Ltd

Preliminary Drainage Assessment for residential development of 49 houses.

“We are very pleased with the report submitted. It was concise, was delivered on time and said exactly what was required from our perspective”.

Rodney Hamon, Architectural Designer – Hamon Design

Flood Consequence Assessment in accordance with TAN 15 for new residential property in C1 (defended) flood zone.

“I was pleased with the FCA report content, the speed of response and the communication. They understood exactly what we needed. I have recommended Waterco to other clients and developers”.

Maria Melton, Section Engineer – Costain Haswell

CSO chamber design and reinforced concrete detailing.

“Waterco are a professional organisation and are flexible to changes”.

Bob Langdon, Emergency Planning Manager – Dwr Cymru Welsh Water

Production of Total Loss Contingency Plans.

“Waterco are an excellent company to work with, their work is always completed to a very high standard. They produce regular progress reports, supported by very detailed audit documents of meetings, actions, costings, etc”.

John Clifton, Client Manager – Dwr Cymru Welsh Water

Detailed design of large, high-pressure water main connections with thrust blocks.

“A very professional, competent and reliable consultant”.

Contact Us

At Waterco our company vision is to improve the world with smart and sustainable environmental and water management.